Effective date: 3 Mar 2025

At FindChow, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information, including location data, when you use our food delivery app in the United Kingdom. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

a. Personal Information: When you use our app, we may collect personal information such as your name, email address, phone number, delivery address, and payment details. 

b. Order Information: We collect information related to your orders, including food preferences, dietary restrictions, and order history. 

c. Device and Usage Information: We may collect information about your device, including the device type, operating system, IP address, and usage patterns within our app. 

d. Location Data:

* Foreground Location: We collect your precise location and approximate location when the app is in use to display nearby restaurants, provide accurate directions, calculate delivery distances, and improve location-based search results.

* Background Location: With your permission, we may collect your location data in the background to provide real-time delivery tracking, ensuring accurate delivery estimates and updates even when the app is not actively in use.

2. How We Use Your Information

a. Provide Services: We use your personal information and location data to process your orders, facilitate delivery, communicate with you about your orders or any changes to our services, and provide accurate location-based services.

b. Personalization: We may use your information, including location data, to personalize your app experience, recommend restaurants or menu items based on your location, and provide tailored promotions or offers.

c. Improve our Services: Your information, including location data, helps us analyze and improve our app’s functionality, usability, and customer service, including the accuracy of location-based features.

d. Legal Obligations: We may use your information to comply with legal obligations, such as tax reporting, fraud prevention, or responding to legal requests.

3. Data Retention

a. We will retain your personal information and location data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

b. If you request deletion of your account, we will anonymize or delete your personal information and location data, unless we are legally required to retain it.

4. Disclosure of Information

a. Service Providers: We may share your personal information and location data with trusted third-party service providers who assist us in providing our services, such as delivery partners and payment processors.

b. Legal Compliance: We may disclose your personal information and location data to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

c. Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information and location data may be transferred to the acquiring entity.

d. Aggregated Data: We may share aggregated and anonymized data that does not personally identify you for statistical analysis, research, or marketing purposes.

5. Data Security

a. We implement appropriate security measures to protect your personal information and location data from unauthorized access, disclosure, alteration, or destruction.

b. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights

a. You have the right to access, correct, update, or delete your personal information and location data. You may also request restrictions on the processing of your data or object to its processing. You may at any time revoke the permission to use your background location data.

b. If you wish to exercise any of these rights or have any privacy-related concerns, please contact us using the information provided in Section 8.

7. Children’s Privacy

a. Our app is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

8. Contact Us

a. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@findchow.co.uk

9. Changes to the Privacy Policy

a. We may update this Privacy Policy from time to time. We will notify users of any significant changes.